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Returns and Exchanges

Returns

Orders can be returned to the address below for returns/exchanges subject to our returns and exchanges policy which can be found at the bottom of this page.

Returns Address:

Freelance Shoes
39C/1-3 Endeavour road
Caringbah, NSW, 2229
Australia

Please remember to return your parcel with a returns form. Freelance Shoes is not responsible for any lost or damaged returns.

Orders can also be returned to any of our stores across Sydney for an exchange or refund. Please note that refunds may take a few days to process from the time of return. In-store returns also require a returns form.

Download Returns Form Here


Exchanges

Orders can be exchanged following the same process as above, all you need to do is mark which shoes you would like to exchange on your returns form, as well as what you would like to exchange them for.

 

Return & Exchange Policy

 

  • Return shipping costs apply to returns and exchanges, unless you are returning your order in-store (stores are currently closed due to lockdown restrictions, please reach out to us if you have any questions).
  • You may return items in their original condition (new, unworn and in its original packaging) within 30 days of purchase for a refund for online purchases only.
  • For in-store purchases, we offer exchanges or credit notes for change of mind.
  • Please note that shipping costs are non-refundable.
  • A purchase order, receipt or returns form must be provided with the item.
  • Refunds apply for all items if the goods are deemed faulty beyond repair, for both online and in-store purchases.

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